Monitoring - After our optimization efforts, we still anticipated a significant amount of time for the migration to execute. However it processed much faster than anticipated and the fix has been deployed to all environments. We remain in a monitoring state and will reconvene at start of business (Hirevue HQ 10am EST) to address any problems as traffic picks up for candidates and customers.
Nov 18, 2025 - 20:29 MST
Nov 18, 2025 - 20:29 MST
Update - After further optimization the team feels confident to make the necessary database adjustments to resolve the issue now. This will take a considerable amount of time and we will continue to monitor the progress to ensure the database migration runs successfully. We will enact our testing plan as soon as the databases are in a state to test, and we see an uptick in traffic.
Nov 18, 2025 - 19:54 MST
Nov 18, 2025 - 19:54 MST
Update - The timeline has been extended until 9pm PDT to deploy the fix to all environments. Updates to follow after that time.
Nov 18, 2025 - 17:19 MST
Nov 18, 2025 - 17:19 MST
Update - We are on track to deploy the fix within the hour to our EU and AU environments first. Our US environment will follow shortly some time after 5pm PDT.
Nov 18, 2025 - 16:42 MST
Nov 18, 2025 - 16:42 MST
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 2025 - 15:33 MST
Nov 18, 2025 - 15:33 MST
Investigating - Earlier today we received reports of timeouts in regards to candidates being sent assessment OnDemand. Through our investigation recent logs show execution timeouts and server response delays, with a significant spike in assessment errors. We have identified a fix and plan to deploy that within the next several hours.
Nov 18, 2025 - 15:19 MST
Nov 18, 2025 - 15:19 MST
HireVue Classic (US Production)
Operational
Admin / Recruiter
Operational
Analytics
?
Operational
API
?
Operational
Assessments
Operational
ATS Integrations
Operational
Email
?
Operational
Evaluations
?
Operational
Interviews - CodeVue
?
Operational
Interviews - Live
Operational
Interviews - On Demand
?
Operational
Scheduling / Calendar Integration
Operational
Single Sign-On (SSO)
Operational
HireVue Classic (EU Production)
Operational
Admin / Recruiter
?
Operational
Analytics
?
Operational
API
?
Operational
Assessments
Operational
ATS Integrations
Operational
Email
?
Operational
Evaluations
?
Operational
Interviews - CodeVue
?
Operational
Interviews - Live
Operational
Interviews - On Demand
?
Operational
Scheduling / Calendar Integration
Operational
Single Sign-On (SSO)
Operational
HireVue Classic (US Only / GovCloud)
Operational
Admin / Recruiter
Operational
Analytics
?
Operational
API
?
Operational
Assessments
Operational
ATS Integrations
Operational
Email
?
Operational
Evaluations
?
Operational
Interviews - CodeVue
?
Operational
Interviews - Live
Operational
Interviews - On Demand
?
Operational
Scheduling / Calendar Integration
Operational
Single Sign-On (SSO)
Operational
Hiring Assistant (US)
?
Operational
ATS Integrations
Operational
Chat Widget
Operational
Custom Reports Service (CRS)
Operational
Dashboard
Operational
Direct Messaging
Operational
Email
Operational
File Ingestion
?
Operational
Insights Data Services (aka, Analytics)
?
Operational
Messaging - SMS
Operational
Messaging - Whatsapp
Operational
Scheduling / Calendar Integration
Operational
Single Sign-On (SSO)
Operational
Hiring Assistant (EU)
Operational
ATS Integrations
Operational
Chat Widget
Operational
Custom Reports Service (CRS)
Operational
Dashboard
Operational
Direct Messaging
Operational
Email
Operational
File Ingestion
?
Operational
Insights Data Services (aka, Analytics)
?
Operational
Messaging - SMS
Operational
Messaging - Whatsapp
Operational
Scheduling / Calendar Integration
Operational
Single Sign-On (SSO)
Operational
T2O (.com - USA)
?
Degraded Performance
Admin / Recruiter
?
Operational
Analytics
Operational
API
Operational
Assessments
Degraded Performance
ATS Integrations
Degraded Performance
Email
Operational
Evaluations
?
Operational
Interviews - CodeVue
Operational
Interviews - Live
Operational
Interviews - On Demand
Operational
Messaging - SMS
Operational
Messaging - Whatsapp
Operational
Scheduling / Calendar Integration
Operational
Single Sign-On (SSO)
Operational
T2O (.eu - Europe)
?
Degraded Performance
Admin / Recruiter
Operational
Analytics
Operational
API
Operational
Assessments
Degraded Performance
ATS Integrations
Degraded Performance
Email
Operational
Evaluations
Operational
Interviews - CodeVue
Operational
Interviews - Live
Operational
Interviews - On Demand
Operational
Messaging - SMS
Operational
Messaging - Whatsapp
Operational
Scheduling / Calendar Integration
Operational
Single Sign-On (SSO)
Operational
T2O (.au - Australia)
?
Degraded Performance
Admin / Recruiter
Operational
Analytics
Operational
API
Operational
Assessments
Degraded Performance
ATS Integrations
Degraded Performance
Email
Operational
Evaluations
Operational
Interviews - CodeVue
Operational
Interviews - Live
Operational
Interviews - On Demand
Operational
Messaging - SMS
Operational
Messaging - Whatsapp
Operational
Scheduling / Calendar Integration
Operational
Single Sign-On (SSO)
Operational
Legacy VJT - Virtual Job Tryouts (.com - USA)
Operational
Candidate Experience
Operational
Applicant Results Center (ARC)
Operational
Email
Operational
Integrations
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance