Investigating - We are experiencing degraded performance with Analytics in HV Classic within our US production region.

The performance degradation is resulting in intermittent errors when attempting to load the "Interview Funnel," "Candidate Experience," and "Evaluations" pages within Analytics. The "Data Exports" page is not impacted.

We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding.

Individual system components are listed below.

Apr 18, 2024 - 11:12 MDT
HireVue Classic (US Production) Degraded Performance
Admin / Recruiter Operational
Analytics ? Degraded Performance
API ? Operational
Assessments Operational
ATS Integrations Operational
Email ? Operational
Evaluations ? Operational
Interviews - CodeVue ? Operational
Interviews - Live Operational
Interviews - On Demand ? Operational
Scheduling / Calendar Integration Operational
Single Sign-On (SSO) Operational
HireVue Classic (EU Production) Operational
Admin / Recruiter ? Operational
Analytics ? Operational
API ? Operational
Assessments Operational
ATS Integrations Operational
Email ? Operational
Evaluations ? Operational
Interviews - CodeVue ? Operational
Interviews - Live Operational
Interviews - On Demand ? Operational
Scheduling / Calendar Integration Operational
Single Sign-On (SSO) Operational
HireVue Classic (US Only / GovCloud) Operational
Admin / Recruiter Operational
Analytics ? Operational
API ? Operational
Assessments Operational
ATS Integrations Operational
Email ? Operational
Evaluations ? Operational
Interviews - CodeVue ? Operational
Interviews - Live Operational
Interviews - On Demand ? Operational
Scheduling / Calendar Integration Operational
Single Sign-On (SSO) Operational
Hiring Assistant (US) ? Operational
ATS Integrations Operational
Chat Widget Operational
Custom Reports Service (CRS) Operational
Dashboard Operational
Direct Messaging Operational
Email Operational
File Ingestion ? Operational
Insights Data Services (aka, Analytics) ? Operational
Messaging - SMS Operational
Messaging - Whatsapp Operational
Scheduling / Calendar Integration Operational
Single Sign-On (SSO) Operational
Hiring Assistant (EU) Operational
ATS Integrations Operational
Chat Widget Operational
Custom Reports Service (CRS) Operational
Dashboard Operational
Direct Messaging Operational
Email Operational
File Ingestion ? Operational
Insights Data Services (aka, Analytics) ? Operational
Messaging - SMS Operational
Messaging - Whatsapp Operational
Scheduling / Calendar Integration Operational
Single Sign-On (SSO) Operational
T2O (.com - USA) ? Operational
Admin / Recruiter ? Operational
Analytics Operational
API Operational
Assessments Operational
ATS Integrations Operational
Email Operational
Evaluations ? Operational
Interviews - CodeVue Operational
Interviews - Live Operational
Interviews - On Demand Operational
Messaging - SMS Operational
Messaging - Whatsapp Operational
Scheduling / Calendar Integration Operational
Single Sign-On (SSO) Operational
T2O (.eu - Europe) ? Operational
Admin / Recruiter Operational
Analytics Operational
API Operational
Assessments Operational
ATS Integrations Operational
Email Operational
Evaluations Operational
Interviews - CodeVue Operational
Interviews - Live Operational
Interviews - On Demand Operational
Messaging - SMS Operational
Messaging - Whatsapp Operational
Scheduling / Calendar Integration Operational
Single Sign-On (SSO) Operational
T2O (.au - Australia) ? Operational
Admin / Recruiter Operational
Analytics Operational
API Operational
Assessments Operational
ATS Integrations Operational
Email Operational
Evaluations Operational
Interviews - CodeVue Operational
Interviews - Live Operational
Interviews - On Demand Operational
Messaging - SMS Operational
Messaging - Whatsapp Operational
Scheduling / Calendar Integration Operational
Single Sign-On (SSO) Operational
Legacy VJT - Virtual Job Tryouts (.com - USA) Operational
Candidate Experience Operational
Applicant Results Center (ARC) Operational
Email Operational
Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance - Hiring Assistant, US and EU Jun 8, 2024 22:00 - Jun 9, 2024 00:00 MDT
In order to implement a routine update to our system, we will be performing maintenance on Hiring Assistant (Chat & Scheduling) at the time below, during which the indicated product(s) may be unavailable within our US and EU regions.

We will make every effort to reduce the length of the maintenance, if possible. We apologize for any inconvenience this may cause, and we thank you for your understanding.

[Date & Time Maintenance Window]
June 8, 2024 10:00 p.m. to June 9, 2024 12:00 a.m. (MDT)
* Completion time is subject to change.

[Expected Downtime]
During the maintenance window, we expect 20 minutes of service interruption to occur. Any user or candidate that is accessing the system during this time will only need to refresh or reconnect after the service interruption.

Individual system components are listed below.

Posted on May 20, 2024 - 15:36 MDT
Past Incidents
May 27, 2024

No incidents reported today.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 MDT
Scheduled - In order to implement a routine update to our system, we will be performing maintenance on our Video Interviewing platform at the time below, during which the indicated product(s) may be unavailable within our US Only - GovCloud region.

We will make every effort to reduce the length of the maintenance, if possible. We apologize for any inconvenience this may cause, and we thank you for your understanding.

[Date & Time Maintenance Window]
May 16, 2024 9:00 p.m. to May 16, 2024 10:00 p.m. (MDT)
* Completion time is subject to change.

[Expected Downtime]
During the maintenance window, we expect 1 minute of service interruption to occur. Any user or candidate that is accessing the system during this time will only need to refresh or reconnect after the service interruption.

Individual system components are listed below.

May 6, 13:49 MDT
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.