This incident has been resolved. Both Hirevue Classic and T2O have recovered and are in a stable condition.
Posted Oct 20, 2025 - 19:04 MDT
Monitoring
We are moving this incident from "Identified" to "Monitoring". Hirevue Classic remains stable since fully recovering in our previous update without additional concerns. We are continuing to monitor T2O's delays and errors which continue to go down as services continue to recover.
We will continue with our hourly update cadence until this incident is resolved.
Posted Oct 20, 2025 - 18:04 MDT
Update
Our cloud service provider has resolved their disruption. Hirevue Classic's affected video processing and Assessments have fully recovered. T2O continues to see improvement in its delays and errors. We were warned by our provider that there may still be some lingering effects as systems stabilize after such a long period of downtime.
We will continue to monitor and provide updates outside of business hours as we see improvements at our minimum hourly cadence until announced otherwise.
Posted Oct 20, 2025 - 17:05 MDT
Update
Hirevue status remains the same but we are seeing improvements. Our cloud service provider continues to make progress on resolving their disruption. Hirevue Classic's affected video processing and Assessments near full recovery. T2O continues to see improvement in its delays and errors.
We will continue to monitor and provide updates outside of business hours. Cadence in updates may or may not increase for a brief period of time as we continuously see more and more progress made.
Posted Oct 20, 2025 - 16:08 MDT
Update
Hirevue status remains the same. Our cloud service provider continues to make progress on resolving their disruption. We are getting closer to potential recovery as we see continued improvement in both Hirevue Classic delays and T2O delays and errors. Hirevue will keep our hourly update cadence as we monitor the situation further.
Posted Oct 20, 2025 - 15:06 MDT
Update
No change in status. While we are still beginning to see improvements in both Hirevue Classic and T2O platforms our cloud provider is still experiencing disruptions causing delays and errors. Hirevue will keep our hourly update cadence as we monitor the situation further.
Posted Oct 20, 2025 - 14:03 MDT
Update
Hirevue Classic is demonstrating early signs of recovery from delays in processing assessments and submitted interviews as a result of a backlog created from our cloud provider’s service disruption. T2O is still experiencing delays while error rates are demonstrating signs of reduction.
Posted Oct 20, 2025 - 12:57 MDT
Update
No Change in Status - the cloud service provider disruption and resulting delays on T2O/Hirvue Classic remain unchanged. We are continuing to monitor the situation.
Posted Oct 20, 2025 - 11:53 MDT
Update
Our cloud service provider continues to experience service disruption, causing higher error rates and delays on T2O. Hirevue Classic also has delays in processing assessments and submitted interviews due to the resulting backlog. We are continuing to monitor and mitigate.
Posted Oct 20, 2025 - 10:47 MDT
Update
Our cloud service provider is experiencing a significant service disruption again. This is causing higher error rates and delays on T2O. Hirevue Classic continues to experience delays in processing assessments and submitted interviews as a result of a backlog from the cloud service disruption. We continue to monitor and mitigate.
Posted Oct 20, 2025 - 09:42 MDT
Update
Hirevue Classic continues to experience delays in processing assessments and submitted interviews as a result of a backlog from the cloud service disruption. We continue to monitor and mitigate.
Posted Oct 20, 2025 - 08:43 MDT
Update
T2O is resolved. Hirevue Classic is experiencing delays in processing assessments and submitted interviews as a result of a backlog from the cloud service disruption. We will continue to monitor and mitigate.
Posted Oct 20, 2025 - 07:46 MDT
Update
T2O has recovered, and we will continue to monitor. Hirevue Classic is experiencing delays in processing assessments and submitted interviews, and we will continue to mitigate.
Posted Oct 20, 2025 - 06:48 MDT
Update
We continue to experience recovery from our cloud provider. We continue to monitor and mitigate.
Posted Oct 20, 2025 - 06:02 MDT
Identified
Our cloud service provider has started to recover its service. As a result, we are experiencing partial recovery. We continue to monitor and mitigate.
Posted Oct 20, 2025 - 05:05 MDT
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 04:06 MDT
Investigating
Our cloud service provider is experiencing a significant service disruption, which is resulting in degraded performance, delays, and elevated error rates.