US Hiring Assistant Partial Outage

Incident Report for HireVue

Resolved

This incident has been resolved.

Posted Dec 14, 2023 - 21:15 MST

Monitoring

The underlying cause has been identified and fixed. We are monitoring the system to verify the change.

Posted Dec 14, 2023 - 20:48 MST

Investigating

We are experiencing a service disruption with Hiring Assistant (Chat & Scheduling) within our US region. In some HHA chatbots with roles that were newly created this week, candidates are advanced without being evaluated against pre-qualification requirements.

We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding.

Individual system components are listed below.

Posted Dec 14, 2023 - 18:38 MST

This incident affected: Hiring Assistant (US) (Chat Widget, Messaging - SMS, Messaging - Whatsapp).