The implemented fix has proven successful. This issue is now resolved.
Posted Apr 10, 2025 - 09:37 MDT
Update
The fix has been implemented and we are monitoring performance to confirm complete resolution of this issue.
Posted Apr 10, 2025 - 08:29 MDT
Update
We are continuing to work toward resolution.
Posted Apr 10, 2025 - 07:27 MDT
Update
We have confirmed that direct SSO access is still functional, but users requiring a mechanism that manages and directs authentication to the appropriate app (.com, .au, .eu) are experiencing the SAML error.
Posted Apr 10, 2025 - 06:45 MDT
Identified
We have identified the cause of the issue and are working on resolution now.
Posted Apr 10, 2025 - 06:31 MDT
Investigating
Users attempting to log in via SSO are seeing a SAML assertion failure message.
Posted Apr 10, 2025 - 06:17 MDT
This incident affected: T2O (.com - USA) (Single Sign-On (SSO)), T2O (.eu - Europe) (Single Sign-On (SSO)), and T2O (.au - Australia) (Single Sign-On (SSO)).