Video Processing Delay (Third-party Service Disruption)

Incident Report for Hirevue

Resolved

Our internal mitigation efforts have stabilized video processing speeds. While the third-party service disruption persists, our systems are now maintaining a steady throughput and keeping pace with current demand. Users may still experience slightly longer-than-usual processing times for live interviews, but all videos are completing successfully. We will continue to monitor performance internally.

Posted May 01, 2026 - 16:46 MDT

Monitoring

Video processing is currently experiencing a backlog. A third-party service disruption is preventing our systems from scaling to meet current demand. We are monitoring the external recovery efforts.

Posted May 01, 2026 - 10:36 MDT

This incident affected: HireVue Classic (US Only / GovCloud) (Evaluations).